WHAT I DO...
I currently hold the post of Business Technology Solutions Specialist at AbbVie where I am responsible for the provision of IT/BTS (Business Technology Solutions) support and development within AbbVie Ireland. Managing and implementing projects that affect the manufacturing infrastructure, plant systems, security, workstations, support and IT standards. I graduated from National University Ireland Galway in 2013 with a Master of Science (M.Sc.) in Information Systems Management and have proven experience in IT, computer systems, customer support and the web. Previous positions include Technical Services Engineer for an Insurance Broker where I worked closely with the systems development and operations teams and was responsible for a wide range of technical and business tasks. Support Team Lead for a large telematics company with customers in Europe, USA and Australia. Associate with a learning and development company providing training and mentoring for customers and students on all aspects of web development and online strategy. I also owned my own company where I worked with a wide range of customers mainly on web related and IT projects. For more information please see my LinkedIn Profile.
VIEW MY STUFF...
I had the pleasure of working with Ronan for the implementation of Dynamics Telephony in Acorn Insurance, Ronan acted as Acorn Insurance lead technical contact for the project and his approach to the project was one of the key drivers for it's success. His realistic approach helped create a shared understanding of the solution amongst the stakeholders which meant that difficult parts of the project like design and UAT were a success.
Ronan is a great asset to the In-Tuition team - he has worked as a trainer and web designer on a number of different projects.
He is 100% committed on projects and is excellent at relating to clients in a jargon-free way.
He has a very friendly approach and his humour also helps to build relationships.
Very trustworthy and always works to a high standard with an excellent level of detail.
Strong web design and development skills are a major strength.
Ronan was reliable, hard-working, and dedicated to resolving customer issues quickly and efficiently. Ronan was a popular member of our Support Team, who was also capable of working on his own initiative. I would recommend Ronan for any customer-facing support roles.
Ronan is extremely knowledgeable but well able to present that knowledge in an easily understood, well-presented manner which adds tremendous value to the work he has done for us on web development. We are happy to recommend him.
Ronan has a sound knowledge of web design and he worked with dedication and commitment. I worked with Ronan on a few projects and was always impressed by his attention to detail and determination to trouble shoot any problem, no matter how small. He has a thorough understanding of his profession.
He met the deadlines we were presented with on time and often worked long hours to ensure that he could do this. I have no hesitation in recommending Ronan's work.